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Complaints & Feedback Process
If we have gotten something wrong, we want to know
We would rather hear directly from you than have a frustration go unspoken. Here is how to raise a complaint and what you can expect from us in response.
How to Raise a Complaint
- Contact your relationship manager directly, for the fastest resolution on most issues
- Submit a formal complaint through our online complaints form
- Email complaints@winslowbank.com for anything you would rather put in writing
What Happens Next
- Acknowledgment of your complaint within 2 business days
- A full response or status update within 15 business days
- Escalation path to a senior compliance officer if you are not satisfied with the outcome