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Dispute a Transaction
If something looks wrong, tell us right away
If you see a transaction on your account that you do not recognize or do not agree with, you can raise a dispute directly through online banking or with your relationship manager.
How to Raise a Dispute
- Log in to online banking and select the transaction in question
- Choose Dispute This Transaction and tell us what happened
- Provide any supporting documentation you have
- Track the status of your dispute from your account
What Happens Next
Our team reviews disputed transactions and will contact you if we need more information. We aim to resolve most disputes within 10 business days, though complex cases involving external institutions can take longer.
Ready to raise a dispute?
Log in to online banking to get started, or reach your relationship manager directly.
