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Straight answers to the questions we hear most from traders, businesses, and private clients.
A valid passport, proof of address, and source of funds documentation relevant to how you earn.
Most individual accounts are reviewed within 5 to 10 business days once we have your full documentation.
Yes, once you have registered that broker relationship through the Broker Integration Hub and it has been verified.
Regulated brokers and exchanges with established compliance programs. Ask your relationship manager if yours is supported.
First time withdrawals from a newly linked platform are routinely reviewed before release. Once a platform is established on your file, subsequent payouts typically clear faster.
Yes, subject to our usual source of funds review and documentation from a compliant exchange.
Talk to our compliance team. We will look at alternative documentation case by case.
It depends on your collateral mix; your relationship manager can quote a precise loan-to-value once your holdings are on file.
Allocated means specific, identified bars held solely for you; pooled means a claim on a shared quantity of metal, typically at lower cost.
Our team is glad to walk through anything specific to your situation.